Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website and informational services provided by The UPS Store Private Consultant LLC ("Company," "we," "us," or "our"). Please read them carefully.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, do not use our website. We may update these Terms from time to time as described in Section 18.

2. Description of Services

We provide business performance consulting services for independent store owners, including store performance assessments, operations optimization, employee training programs, management development, talent recruitment and retention guidance, and technology and automation setup. Information on our website is provided for general informational purposes and does not constitute professional, financial, legal, or investment advice.

3. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use our website and engage our services. By using our website, you represent that you meet these requirements and that any information you provide is accurate.

4. Engagement Terms

Use of this website does not, by itself, create a consulting, advisory, or fiduciary relationship between you and the Company. Any consulting engagement is governed by a separate written agreement executed by you and the Company, which sets out the scope of work, deliverables, fees, and other terms. In the event of a conflict between these Terms and a signed engagement agreement, the signed engagement agreement controls with respect to that engagement.

5. User Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of these Terms;
• Submit false, misleading, or fraudulent information;
• Attempt to gain unauthorized access to our systems or interfere with the website's operation;
• Transmit malware, spam, or other harmful or disruptive content; or
• Infringe the intellectual property or other rights of the Company or any third party.

6. Intellectual Property

All content on this website — including text, graphics, logos, the wordmark, layout, and design — is owned by or licensed to the Company and is protected by intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission. Materials and deliverables created during a consulting engagement are governed by the applicable engagement agreement.

7. Confidentiality

We treat non-public business information you share with us in connection with a consultation or engagement as confidential, and we use it only to provide our services, consistent with our Privacy Policy and any applicable engagement agreement. Likewise, you agree to keep confidential any proprietary methods, materials, or recommendations we provide to you.

8. Payments & Billing

Fees for services are set out in your engagement agreement or as otherwise disclosed to you before work begins. By providing a payment method and authorizing payment, you agree that:

• Payments are processed by a third-party payment processor; we do not store full payment-card numbers on our servers;
• You authorize us (through our payment processor) to charge your selected payment method for the fees you have agreed to, on the schedule disclosed to you (including one-time, deposit/retainer, hourly, or recurring charges, as applicable);
• All fees are stated in U.S. dollars and, unless stated otherwise, are exclusive of applicable taxes, which are your responsibility;
• You are responsible for keeping your payment and contact information current; and
• Late or failed payments may result in suspension of services as permitted by your engagement agreement.

9. Refunds & Cancellations

This section sets out when and how you may cancel services and request refunds. Where a signed engagement agreement contains specific refund or cancellation terms, those terms control for that engagement.

Service-specific refund terms

Because our services range from one-time consultations to ongoing engagements and scheduled training, refund eligibility depends on the type of service:

Service type	Refund / cancellation terms
Initial consultations	Refundable within 7 days of payment if no engagement has begun.
Engagement deposits / retainers	Non-refundable once work has commenced. Before work begins, deposits may be refundable as stated in your engagement agreement.
Hourly / recurring consulting	You may cancel with notice as set out in your agreement; fees are pro-rated through the date of cancellation. Work already performed is billable.
Training programs	Refundable up to 14 days before the scheduled start date. Cancellations after that window may be non-refundable or subject to a rescheduling fee.
Setup / implementation fees	Non-refundable once work begins, as these cover configuration and labor performed on your behalf.

Specific dollar amounts, notice periods, and any exceptions for your engagement are set out in your written engagement agreement and disclosed before payment.

How to request a refund

To request a refund or cancel a service, email us at tupsspc@ez-praxis.com with your name, the service purchased, the date of purchase, and the reason for your request. We will acknowledge your request within 5 business days and let you know whether it qualifies.

Processing time

Approved refunds are issued to your original payment method through our third-party payment processor, typically within 5–10 business days of approval. The time for the refund to appear on your statement depends on your card issuer or bank.

Non-refundable items

• Work already completed and time already billed;
• Custom deliverables, reports, or materials already prepared and delivered to you;
• Setup and implementation fees once work has begun; and
• Third-party costs or pass-through fees already incurred on your behalf.

Disputes & chargebacks

If you believe you were charged in error or are dissatisfied, please contact us first at tupsspc@ez-praxis.com so we can work with you in good faith to resolve the issue. We ask that you attempt to resolve billing concerns with us directly before initiating a chargeback with your card issuer.

10. SMS Terms

If you opt in to receive text messages from us, you consent to receive SMS communications at the mobile number you provide. Consent is obtained before messages are sent and is not a condition of any purchase. Message frequency varies. Reply STOP to opt out at any time; reply HELP for help. Message and data rates may apply. We do not share your SMS opt-in information with third parties for their marketing purposes. For complete details, see the SMS Disclosures in our Privacy Policy.

11. Third-Party Services

We rely on third-party providers to operate our website and services, including cloud hosting, email delivery, payment processing, SMS/messaging gateways, scheduling, and analytics. Your use of features powered by third parties may be subject to those providers' terms. We are not responsible for the acts or omissions of third-party providers.

12. Disclaimers / No Warranty

Our website and any information provided through it are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure. We do not guarantee any particular business, financial, or performance result. Outcomes depend on many factors outside our control, including your own implementation and market conditions.

13. Limitation of Liability

To the maximum extent permitted by law, the Company and its owners, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of the website or our services. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the website or these Terms will not exceed [INSERT CAP — e.g., the amount you paid us in the prior 12 months; attorney to confirm].

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its owners, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the website, your violation of these Terms, or your violation of any law or the rights of a third party.

15. Termination

We may suspend or terminate your access to the website at any time, with or without notice, for any reason, including violation of these Terms. Termination of website access does not affect the rights and obligations of either party under a signed engagement agreement, which is governed by its own terms.

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to Section 17, the exclusive venue for any dispute not subject to arbitration will be the state or federal courts located in [INSERT COUNTY], Florida.

17. Dispute Resolution — Arbitration & Class-Action Waiver

Please read this section carefully — it affects your legal rights. Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the website will be resolved by binding individual arbitration administered by [INSERT ARBITRATION PROVIDER — e.g., the American Arbitration Association] under its applicable rules, rather than in court, except that either party may bring an individual claim in small-claims court. Arbitration will take place in [INSERT LOCATION], Florida, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver: You and the Company agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The parties waive any right to a jury trial to the extent permitted by law. Before initiating arbitration, the parties agree to attempt in good faith to resolve the dispute informally by contacting one another.

18. Changes to Terms

We may modify these Terms at any time. When we do, we will update the "Last updated" date above and post the revised Terms on this page. Your continued use of the website after changes take effect constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms (including the Refunds & Cancellations terms in Section 9), together with our Privacy Policy and SMS Disclosures (and any signed engagement agreement, as to that engagement), constitute the entire agreement between you and the Company regarding your use of the website and supersede any prior agreements on that subject.

21. Contact